Mediation is a confidential dispute resolution process, in which a neutral third-party professional - a mediator - helps the parties in dispute to engage in a constructive conversation, discuss issues, express interests, brainstorm options, find common ground, and, where applicable, reach consensus with a view to resolving the dispute.
All our mediations are based on the four key principles of the Office: confidentiality, impartiality and neutrality, independence, and informality.
We also operate in accordance with the mediation principles of voluntary participation, self-determination, and informed consent.